Announcements

2/24 - TEMS Service Restored

posted Feb 24, 2012, 6:23 AM by System Administrator

Please note that there was a webserver fault related to the TEMS Web interface. The service has been restored and TEMS should now function properly. Please report any continued issues to: support@sgrita.net or 866.606.7103, opt. 4. 

- SysAdmin

1/29 - Upcoming Maintenance Events

posted Jan 29, 2012, 1:52 PM by System Administrator

As part of our efforts to continuously improve the network and health of the systems, we will be performing some system updates and upgrades during the Spring Break. On the agenda of things to be enhanced and upgraded are:

- Network Infrastructure Monitoring; Adding more advanced reporting functions that will help us identify issues before they become major issues
- Phone system updates; This will allow us to support a few new features and improve inter-building communications
- WiFi system updates; New software has been released that will improve the capacity and speed of the system
- Backup system audit; Review profiles and equipment to ensure that all backups are safe and secure and will be usable in the event of a disaster

As always, we are working to minimize the impacts on the end users, but there could be post-upgrade issues that require our support team to get you back up to full speed. We anticipate having an increased staff on-site for the few days prior to your return so we are sure to make quick work of resolving and lingering issues. Please let us know if you have any questions! 

Thanks!

--
SGRITA Support Staff
support@sgrita.net
866.606.7103 opt. 4
 

8/19 - Ticket Status

posted Aug 19, 2011, 10:15 AM by System Administrator   [ updated Aug 19, 2011, 10:25 AM ]

We thought it would be nice to share where we stand on tickets at Calhoun County Schools and provide a 30 day snapshot of how we're progressing. Obviously, from the total number of tickets, you can see we are a bit overwhelmed at the moment. But, there is proof in the statistics! From this graph and the subsequent data, you can see that the ticket system, dispatch procedures, and an extremely dedicated team (both your faculty and our staff) are staying in front of the curve and resolving even the most troublesome issues in short order. We are still on a 5 day turn-around, but we are working to get that back down to the usual 24-48 hours we have enjoyed in the past.  Thank you everyone for the support and we appreciate everyone being patient as we work through the triage of "back to school" support issues. 

-SysAdmin



8/12 - Network Status Update

posted Aug 12, 2011, 7:04 PM by System Administrator

We've had a few issues with the infrastructure upgrades, but we are happy to report that we're now making progress by leaps and bounds. At this time, the following are fully RESOLVED:

- Main infrastructure servers are online and operational
- HS, MS, and now ES Labs are all online and operational
- 99% of all phone and computer connectivity issues are now resolved*

Open issues and up-coming events that you should be aware of:

- We have another 2-3 weeks of re-cabling and network infrastructure upgrades that will probably result in the occasional "user knocked offline accidentally" situation. We are very sorry about this, but once we get things mapped, labeled, and upgraded, it will be 3-5 years before we will need to mess with it again, so please continue to be patient with us! Thank you all!!
- A few application servers are still a little flaky. We hope to have them all resolved by end of next week.
- Imaging server is still offline as we move it to its new home. This will delay the deployment of some new computers and re-imaging of existing machines that have problems that require a format. This should be resolved by the end of next week.
- Polyvision boards are still an issue and we are working hard to find a permanent solution. We should know more late next week.
- Wireless AP's will be upgraded soon. The HS main building is already complete and is where we are testing for any changes that may need to be made before we roll out the upgrade to the entire district. ETA on this is 3-4 weeks. **THIS PROCESS MAY REQUIRE US TO TOUCH YOUR LAPTOP TO CONFIGURE IT FOR THE NEW NETWORK!

More to come, thank you everyone. Have a great weekend. Our team will continue to work through the weekend to get you all up and fully operational as soon as possible.

- System Administrator

8/3 - Network Status & Resolution Schedule

posted Aug 3, 2011, 10:07 AM by System Administrator   [ updated Aug 3, 2011, 11:28 AM ]

Hey folks,

Here is a list of what we know about and when we intend to have the work finished/issues resolved:
  • CCHS Classroom - Re-Wire Project (May affect desktop computers in the HS building) - ETR = Late Wednesday, August 3rd.
  • CCES Classroom - Re-Wire Project (May affect desktop computers in the ES building) - ETR Monday, August 8th.
  • CCHS WiFi System - Installation of upgraded wireless system - ETR = Late Wednesday, August 3rd.
  • CCMS Wifi System - Installation of upgraded wireless system - ETR = Friday, August 12th.
  • CCES Wifi System - Installation of upgraded wireless system - ETR = Monday, August 15th.
  • CCMS LAB - Reconfiguration of the lab is nearing completion - ETR = Monday, August 8th.
  • CCES LAB - Reconfiguration of the lab is nearing completion - ETR = Monday, August 8th.
Our support technicians are working to get computers and SMARTboards setup and operational and will continue to process tickets using our normal process.

Please continue to submit a ticket for any request and we will fill the requests as fast as possible.

Thanks for all your support and we appreciate your patience!


--
Dustin Springman
Network Director
[SGRITA] South Georgia Regional
Information Technology Authority
---
website: http://www.sgrita.org
email: dustin.springman@sgrita.org
phone: 866.606.7103 x2002
(press 4 for support)
fax: 229.725.6140

7/18 - Tickets are back in business!

posted Jul 18, 2011, 7:48 PM by System Administrator

The new and improved system is now fully functional! Enjoy.

-SysAdmin

7/12 - Infrastructure updates coming soon...

posted Jul 12, 2011, 8:19 PM by System Administrator   [ updated Jul 12, 2011, 8:23 PM ]

We have just ordered much of the new network equipment that is to be installed throughout the district starting in the next few weeks. We have a long list of objectives and we will be starting with the replacement of all the wireless AP's in the entire system. The new N access points will greatly increase coverage and connectivity throughout the schools. Our contractors will be on-premise between July 22nd and August 1st performing these upgrades and many others. Please bear with us as we make the necessary upgrades. Thank you as always for your patience.

-SysAdmin

4/29 - Phone System Updates

posted Apr 29, 2011, 5:53 AM by System Administrator   [ updated Apr 29, 2011, 5:55 AM ]

We have a couple of updates that we will be working on today and tomorrow that may on occasion cause dropped calls. We apologize for the inconvenience in advance. If on Monday you have any issues with your phone or phone service, please submit a ticket and we will respond immediately. Thanks!!

-SysAdmin

3/4 - ClassCams are now Live!

posted Mar 4, 2011, 12:49 AM by System Administrator   [ updated Mar 4, 2011, 12:55 AM ]

Please enjoy the newly added "Class Cams". Currently the system only supports live viewing of classrooms. In the next few weeks we will tweak and configure the system to enable the ability to replay recordings from anywhere, anytime. 

If you have any issues viewing or need special assistance, please submit a ticket. 

Thanks!

-SysAdmin


2/11 - Network and Support Status Information

posted Feb 11, 2011, 6:52 AM by System Administrator

GADOE - Network Issues Reported

RE: MyGaDOE Portal Application and Public Systems Issues

The DOE is currently experiencing a major power outage that feeds the main AC chiller for the data center. This has required us to bring down many of the systems and servers within the Data Center. The DOE is attempting to = maintain many of the vital operational applications such as e-mail, MyGaDOE Portal, DOE Public, and Georgia Virtual Websites. There may be some applications within the Portal which may not be functioning to fully capacity until such time that the problem is resolved.

There is currently no estimate as to when the AC unit will be operational again. The GBA is working diligently to procure the proper parts and resources necessary to correct this problem as quickly as possible.

We apologize for any inconveniences this may cause. We will send out another alert once all systems are operational again.

If you have any questions or need further = assistance, please contact the Technology Management Customer Support Team by using the Help-dticket link on the left side of the MyGaDOE portal menu.

To Login to the MyGaDOE portal please = follow this link: https://portal.doe.k12.g= a.us/Login.aspx  

You may also request assistance by = emailing dticket@doe.k12.ga.us or by calling = 1-800-869-1011. Please provide a detailed message as = well as your contact information.

SGRITA Support - Ticket Influx Update


Good Morning Calhoun County Staff,

I wanted to let everyone know that this week we have experienced an influx of ticket requests. We are working to process all of them in the usual timely manner, however we can expect processing to take a little longer than usual due to some of our staff assisting with the GADOE inventory. Chris Mclendon will be focussed on tickets and will be working his way through them as fast as possible while Corey Whitaker continues to document the equipment in each classroom. We are also having Kelvin Tolbert work with Corey as time permits to speed up the time consuming process. If you have an emergency or immediate issue that needs escalation, please feel free to contact me at: 866.606.7103 option 4 for support, email support@sgrita.net, or submit a ticket and inform me that you have a time sensitive situation. We will be happy to react and coordinate accordingly. 

Thank you all, and we appreciate your patience while we work through the tasks.

--
Angel Cooper
Technical Assistance 
Coordinator
(SGRITA) South Georgia Regional
Information Technology Authority
---
website: http://www.sgrita.org
email: angel.cooper@sgrita.org 
phone: 866.606.7103 x2003
(press 4 for support)
fax: 229.725.6140

Rural residential broadband is coming...
Please see http://syncsouth.com for details..

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