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2/11 - Network and Support Status Information

posted Feb 11, 2011, 6:52 AM by System Administrator
GADOE - Network Issues Reported

RE: MyGaDOE Portal Application and Public Systems Issues

The DOE is currently experiencing a major power outage that feeds the main AC chiller for the data center. This has required us to bring down many of the systems and servers within the Data Center. The DOE is attempting to = maintain many of the vital operational applications such as e-mail, MyGaDOE Portal, DOE Public, and Georgia Virtual Websites. There may be some applications within the Portal which may not be functioning to fully capacity until such time that the problem is resolved.

There is currently no estimate as to when the AC unit will be operational again. The GBA is working diligently to procure the proper parts and resources necessary to correct this problem as quickly as possible.

We apologize for any inconveniences this may cause. We will send out another alert once all systems are operational again.

If you have any questions or need further = assistance, please contact the Technology Management Customer Support Team by using the Help-dticket link on the left side of the MyGaDOE portal menu.

To Login to the MyGaDOE portal please = follow this link: https://portal.doe.k12.g= a.us/Login.aspx  

You may also request assistance by = emailing dticket@doe.k12.ga.us or by calling = 1-800-869-1011. Please provide a detailed message as = well as your contact information.

SGRITA Support - Ticket Influx Update


Good Morning Calhoun County Staff,

I wanted to let everyone know that this week we have experienced an influx of ticket requests. We are working to process all of them in the usual timely manner, however we can expect processing to take a little longer than usual due to some of our staff assisting with the GADOE inventory. Chris Mclendon will be focussed on tickets and will be working his way through them as fast as possible while Corey Whitaker continues to document the equipment in each classroom. We are also having Kelvin Tolbert work with Corey as time permits to speed up the time consuming process. If you have an emergency or immediate issue that needs escalation, please feel free to contact me at: 866.606.7103 option 4 for support, email support@sgrita.net, or submit a ticket and inform me that you have a time sensitive situation. We will be happy to react and coordinate accordingly. 

Thank you all, and we appreciate your patience while we work through the tasks.

--
Angel Cooper
Technical Assistance 
Coordinator
(SGRITA) South Georgia Regional
Information Technology Authority
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website: http://www.sgrita.org
email: angel.cooper@sgrita.org 
phone: 866.606.7103 x2003
(press 4 for support)
fax: 229.725.6140

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