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8/19 - Ticket Status

posted Aug 19, 2011, 10:15 AM by System Administrator   [ updated Aug 19, 2011, 10:25 AM ]
We thought it would be nice to share where we stand on tickets at Calhoun County Schools and provide a 30 day snapshot of how we're progressing. Obviously, from the total number of tickets, you can see we are a bit overwhelmed at the moment. But, there is proof in the statistics! From this graph and the subsequent data, you can see that the ticket system, dispatch procedures, and an extremely dedicated team (both your faculty and our staff) are staying in front of the curve and resolving even the most troublesome issues in short order. We are still on a 5 day turn-around, but we are working to get that back down to the usual 24-48 hours we have enjoyed in the past.  Thank you everyone for the support and we appreciate everyone being patient as we work through the triage of "back to school" support issues.