It has been two very long hard months, but at last, our teams are making great progress with the network updates and support issues. At this time we have achieved the following milestones:

• Reduced active tickets to less than 100
• Completed email migration
• Completed server upgrades
• Completed securing user documents
  
• Implemented backup processes for all databases (TEMS, AR, InfoCentre, and others)
• Deployed the first 30 thin client stations in the middle school

Although there is a long way to go, we are making significant progress. "We are few, and the problems are many", but we have well established processes and procedures that will see us through.

Thank you all for your patience and usage of the support request systems. Continuing to input tickets allows us to process everyone's requests faster. If you have an issue that is critical or needs expedited, please feel free to contact our TAC team coordinator (Angel) at: support@sgrita.net, or by phone: 866.606.7103 opt. 4 for support.

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Dustin Springman
Network Director
[SGRITA] South Georgia Regional
Information Technology Authority
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website: http://www.sgrita.org
email: dustin.springman@sgrita.org
office: 866.606.7103
fax: 229.725.6140
mobile: 229.726.9103